1. Tenant Management

• Marketing & Leasing
  • Listing the property (MLS, rental platforms)
  • Photography, staging recommendations
  • Showings and inquiries
• Tenant Screening
  • Credit checks
  • Employment & income verification
  • Reference checks
• Lease Execution
  • Drafting lease agreements (Ontario Standard Lease)
  • Explaining terms and obligations
• Move-In / Move-Out
  • Inspections
  • Key handover
  • Damage assessment and deposit handling

2. Rent & Financial Management

• Rent Collection
  • Monthly collection
  • Late payment follow-ups
• Financial Reporting
  • Monthly/annual statements
  • Cash flow tracking
  • Expense breakdown
• Arrears & Enforcement
  • Notices (e.g., N4 in Ontario)
  • Coordination with LTB (Landlord and Tenant Board)

3. Maintenance & Repairs

• Day-to-Day Maintenance
  • Plumbing, HVAC, electrical issues
  • Appliance repairs
• Emergency Repairs (24/7)
  • Flooding, no heat, electrical failure
• Preventative Maintenance
  • Seasonal servicing (furnace, AC)
  • Property inspections
• Vendor Management
  • Hiring and supervising contractors
  • Cost control and quality assurance

5. Property Oversight & Asset Protection

• Routine inspections (interior/exterior)
• Identifying value-add opportunities (renovations, rent optimization)
• Monitoring tenant behavior and property condition

6. Vacancy & Turnover Management

• Minimizing vacancy periods
• Coordinating cleaning, repairs, and re-listing
• Rent analysis to stay aligned with market conditions

7. Communication Hub

• Acting as the buffer between owner and tenant
• Handling complaints, disputes, and inquiries
• Providing updates to the owner

8. Strategic Value (Often Overlooked)

For investors like yourself, this is where good property management actually makes money:

• Rent optimization based on market trends
• Identifying refinance or sell timing
• Expense reduction strategies
• Portfolio scaling support